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| After Sales Service > International Logistics > Logistics Platform Introduction

1. Logistics Procedure:

International Logistics procedure: Packaging (Superbuy warehouse) – Parcel Collection (logistics provider) – Security (logistics provider/airport) – Flight arrangement – Air transportation (with possible transit) – Airport operation center – Customs clearance – Local logistics courier – Delivery.


Every step mentioned above takes time to complete, and the customs clearance might be delayed for various reasons. If your tracking information is not updated for a while within the estimated delivery time. Thank you!


Delivery Time: When the status of the parcel is updated to “Shipped”, we will provide you with an estimated delivery time as a reference. The parcel might be delayed for reasons such as bad weather, customs clearance, or errors on the logistics provider’s side. Please ensure you purchase the product you need ahead of time.


Shipping Fee Calculation: The shipping fee will be calculated using the actual/estimated weight of the parcel for different lines and the shipping fee varies for different destination countries. If you wish to estimate your shipping fee, please proceed to the following link and use our shipping fee estimation tool:


2. Disclaimer:

For detailed rules, please visit:


3. Shipping Limitations:

International Shipping Limitation: The international shipping service is provided by third-party logistics providers. We cannot control factors like the shipping time, the item limitation, and the customs tax, however, we will try our best to help you if there is any problem.