Does the Basic Plan mean every service and shipping charge is free?
No. The regular purchasing service fee is waived for online orders placed through the website. Product costs, supplier domestic shipping, international freight, taxes, and optional value-added services are charged separately.
How is the 5% fee for Professional and Receiving plans calculated?
It is normally calculated from the value of goods included in the agreed service scope, with a minimum service fee of USD 50. We confirm the calculation base and quote before work begins.
Is free standard inspection the same as a full inspection or third-party test?
No. Free standard inspection is intended to identify quantity, specification, and visible issues and is normally performed by warehouse sampling rules. Full inspection, complex functional tests, material tests, and third-party reports require advance confirmation and a separate quote.
Does the Professional Plan guarantee that every quality issue will be found?
Quality assurance follows the confirmed inspection scope, acceptance criteria, purchasing agreement, and service proposal. For quality issues covered by that agreement, we provide free replacement or compensation as specified. Hidden defects, internal construction, long-term performance, or items outside the inspection scope cannot be completely ruled out through routine on-site checks.
How can I get an accurate quote?
Send product links or specifications, estimated quantity, inspection and customization requirements, supplier status, destination country, and preferred shipping method. More complete information leads to a more accurate quote and delivery proposal.