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After Sales Service
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After Sales Precautions
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Greetbuy Purchase Agent Product “Compensation For Exchange/Return” Policy
| Greetbuy Purchase Agent Product "Compensation For Exchange/Return" Policy | ||||
| After-Sales Type | Product Status | Conditions Fulfilled | After-Sales Service Option | Shopping Agent Orders (Including 1688) |
| Unconditional Return (even if the products have no quality issues) | Shipped | The packaging is undamaged and the product has not been used. Within 7 days after receiving the product / within 45 days after the product is shipped. | Return & refund | Currently not supported.The customer may ask Greetbuy to negotiate with the seller for them, but Greetbuy is not responsible for the final negotiation results. All fees that are incurred in the process of solving the issue will be covered by the customer. (The customer will have to confirm with the seller to see whether returning or exchanging the product is possible, and will be responsible for the domestic shipping fees that are incurred) |
| Shipped and received / in warehouse | Within 7 days after the warehouse has signed for and received the product for Greetbuy Direct and Selected (Within 5 days for shopping agent products). The product must remain in warehouse. | Return & refund |
The customer may ask Greetbuy to negotiate with the seller for them. Starting from Feb 1, 2018, Greetbuy will be offering a designated number of free negotiation service attempts for unconditional return/exchange of products. Once the attempts are used up, procession fees will be incurred. Please see this website for details: Return/Exchange Guarantee With No Reason Greetbuy is not responsible for the final negotiation results. |
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| Product exchange |
The customer may ask Greetbuy to negotiate with the seller for them. Starting from Feb 1, 2018, Greetbuy will be offering a designated number of free negotiation service attempts for unconditional return/exchange of products. Once the attempts are used up, procession fees will be incurred. Please see this website for details: Return/Exchange Guarantee With No Reason Greetbuy is not responsible for the final negotiation results. |
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| The received product is different from the store description / the product is dissatisfactory in quality and cannot function properly | Shipped | Within 7 days after receiving the product / within 45 days after the product is shipped. The product has not been used. | Return & refund |
Please confirm with the seller whether returning/exchanging is possible. Customers may also ask Greetbuy to contact sellers based in China concerning return/exchange affairs, but Greetbuy will not be responsible for the final negotiation results. All fees that are incurred during the process of solving the issue will be covered by the customer. |
| Shipped and received / in warehouse | Within 7 days after the warehouse has signed for and received the product. The product must remain in warehouse. | Return & refund |
Please confirm with the seller whether returning/exchanging is possible. Customers may also ask Greetbuy to contact sellers based in China concerning return/exchange affairs, but Greetbuy will not be responsible for the final negotiation results. All fees that are incurred during the process of solving the issue will be covered by the customer. |
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| Product exchange |
Please confirm with the seller whether returning/exchanging is possible. Customers may also ask Greetbuy to contact sellers based in China concerning return/exchange affairs, but Greetbuy will not be responsible for the final negotiation results. All fees that are incurred during the process of solving the issue will be covered by the customer. |
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Estimation 
English / USD