|Purchase agent compensation promise
|Damage or loss of shopping agent products at Greetbuy warehouse (before delivery)
|Compensation for the item cost or free return/exchange will be provided upon CCTV footage confirmation.
|Greetbuy will bear responsibility for items that are damaged or lost at Greetbuy warehouse.
|Chinese Domestic Return
|Free re-shipping or shipping fee refund
|If the reason for return is wrong destination or lost delivery information,the parcel will be re-shipped for free or the shipping fee will be refunded.
Overseas Return: the following situations are not within the compensation scope.
1、Failure to pass international security check(prohibited by customs for importing)
3、Invalid delivery address
4、Delivery failure (Due to user's problems)
|Parcel Operation Delay
|Storage Process Time: within 24 hours
|If the parcel is not handled within the promised process time after arrival in our warehouse (Ordinary Parcel:not those of prohibited items or of unknown owner),compensation of 5 RMB/order will be provided.
|Time of receipt subject to Greetbuy record
|Timeframe for Parcel Processing: Within 24 hours
|Shopping Agent and Parcel Forwarding Services: If Greetbuy fails to complete the in-warehouse processing within the promised time after the user submits the parcel,a compensation of 10 RMB/parcel will be provided.
|eMall business is not within the service scope.
|Process Time for refund of surplus shipping fee: within 72 hours
|If refund is delayed,10 RMB shipping coupon will be given.
|(eMall business is not within the service scope)
|Process Time for refund of surplus items charges: within 72 hours of entrance into the warehouse (if the item price is discounted)
|Inspect Items Quantity and Quality
|Inspection will be carried out for colour,quantity,size,etc.
|Please read Quality inspection scope of purchasing agent goods
|Free 180-day Storage
|The free storage is 180 days,which is calculated from the day the parcel "Entered Warehouse'.Parcels will be considered abandoned if no shipment order or feedback are provided after 180 days.
|Note: Items/Food expiry date is not guaranteed.